Delivery & FAQs

We deliver to the address you enter at checkout. Add your county, town and estate or building so we can plan your delivery. If you are unsure whether we reach your area, send Sheela a quick WhatsApp message before ordering.

Delivery is charged at a fee, and we can't give one fixed price because it varies with your location and how your package travels (motorbike or car). We confirm the exact delivery fee with you before the final amount is collected, so you always know the total before you pay.

Yes. Choose Pick Up (Pickup Mtaani) at checkout and we will confirm the pickup details with you.

Use Track your order in the footer. Enter your order number and the phone number you ordered with to see your status and download your receipt.

We accept payment by Pochi la Biashara on M-Pesa. After placing your order, send the exact amount to 0769 157 154, then enter your M-Pesa transaction reference on the order confirmation page.

Once the shop owner has checked that your payment was received. Submitting a reference alone does not mean your order is paid, and your order stays pending until we verify it.

Yes. Once your order is placed, use Download receipt on the confirmation page, or on the Track your order page, and save it as a PDF. It says PAID once your payment is verified.

Yes, as long as your package has not been dispatched. Cancel from the confirmation page before paying, or contact us as soon as possible. Any verified payment is refunded.

Because our packages include personal care items, we cannot accept returns or exchanges on opened or used packages, or for a change of mind after delivery.

Contact us within 48 hours of receiving your package, with a few clear photos, on WhatsApp or 0769 157 154. We will offer a replacement of the affected item or a refund.

By M-Pesa to the phone number you give us, usually within a few working days of approval. We confirm the amount and number with you first.